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Questions about your eSIM? Our team replies fast — most tickets answered within 1 hour.
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Send us a detailed message. We reply within 1–2 hours.
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🕐 Support Hours
⚡ Before You Write
- 📱Check your spam folder — QR codes occasionally land there.
- ✅Make sure your phone supports eSIM (Settings → Mobile Data → Add eSIM).
- 🌐Ensure data roaming is ON after scanning the QR code.
- 📚Visit our FAQ page for instant step-by-step help.
🤖 Need Urgent Help?
Already traveling and your eSIM stopped working? Use our live chat for priority support — we’ll resolve it within 30 minutes.
🤖 Open Live Chat NowQuick Answers
⚡ I haven’t received my QR code
Check your spam/junk folder first. If it’s not there after 10 minutes, contact us with your order number and we’ll resend immediately.
📱 My phone says “eSIM not supported”
Your device may be carrier-locked or not eSIM-compatible. iPhone XS and newer, Samsung S20+, and Google Pixel 3+ all support eSIM.
🌐 My eSIM shows but there’s no data
Go to Settings → Mobile Data → select the AeroSims eSIM → enable Data Roaming. Also verify APN settings if needed.
💵 Can I get a refund?
If your eSIM was never activated, we offer a full refund. Once activated, refunds are handled case-by-case. Contact us within 14 days of purchase.